Data Deletion Instructions
Last updated: March 23, 2026
Messagency respects your right to control your personal data. If you wish to delete your data from our platform, you have the following options:
Option 1: Delete Your Account via the App
- Log in to your account at app.messagency.net
- Navigate to your account settings
- Click "Delete Account"
- Confirm the deletion. All your data, including conversations, customer records, and integrations, will be permanently removed within 30 days.
Option 2: Request Deletion via Email
Send an email to our data protection team:
- Email: [email protected]
- Subject: Data Deletion Request
- Include: Your registered email address and/or business name
We will process your request within 30 days and confirm deletion via email.
Option 3: Disconnect Social Media Integrations
To remove only your social media integration data without deleting your entire account:
- For Instagram: Go to your Instagram Settings → Apps and Websites → Remove "Messagency". This revokes our access to your Instagram data.
- For WhatsApp: In the Messagency app, go to Integrations → Click "Disconnect" next to WhatsApp.
What Data Gets Deleted?
- Your account information (name, email, business details)
- All conversation history and messages
- Customer records associated with your account
- Integration tokens and credentials
- Appointment records
- Analytics and usage data
Data Retention After Deletion
After deletion, we may retain anonymized, aggregated data that cannot be used to identify you. We may also retain data as required by law (e.g., billing records for tax purposes) for up to 7 years.
Contact
For any questions about data deletion: