Last updated: March 19, 2026
By accessing or using Messagency ("the Service"), operated by Messagency (Porto, Portugal), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service.
Messagency is an AI agency that builds and operates several products and services, including: the AI Assistant, an AI-powered customer messaging platform that integrates with WhatsApp, Instagram and a website chat widget for automated responses, appointment booking and customer management; Subless; SenseIT; and custom AI solutions we develop for clients. These Terms apply to all of them; product-specific features apply only when you use that product.
You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You agree not to:
The AI responses generated by our Service are automated. While we strive for accuracy, we do not guarantee that AI-generated content will be error-free, complete, or suitable for your specific needs. You are responsible for reviewing and monitoring AI interactions with your customers.
The Service integrates with third-party platforms (Meta/WhatsApp, Instagram, OpenAI). Your use of these integrations is subject to the respective platform's terms of service. We are not responsible for changes, interruptions, or issues with third-party services.
Paid plans are billed monthly or annually. All fees are non-refundable unless otherwise stated. We reserve the right to change pricing with 30 days' notice.
We may terminate or suspend your account at any time for violation of these Terms. You may cancel your account at any time. Upon termination, your right to use the Service ceases immediately.
To the maximum extent permitted by law, Messagency shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.
These Terms are governed by the laws of Portugal. Any disputes shall be resolved in the courts of Porto, Portugal.
Business customers who connect WhatsApp or Instagram accept, at signup, a more detailed Service Agreement and Data Processing Agreement (GDPR Article 28) that governs how customer messages are processed (you act as data controller, we as data processor). It includes an important note that connecting WhatsApp by QR code may rely on methods not officially supported by Meta and is done at your own risk. You can read the full agreement at app.messagency.net/service-agreement.