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Support
Need help? Reach out by email and we'll respond within one business day.
Contact
Contact
Email
[email protected]
Response time
Mon-Fri, 09:00-18:00 WET, within 1 business day
Service provider
Messagency, Porto, Portugal
FAQ
FAQ
Services
What services do you offer?+
SEO for ranking in search engines, GEO for visibility inside AI answers, plus brand protection and corporate identity work. We also build our own AI products: the AI Assistant, Senseit, Subless and Easycal.
What is GEO, and how is it different from SEO?+
SEO is about your brand ranking near the top of search results. GEO is about tools like ChatGPT and Gemini mentioning your brand correctly when they answer a question. They are not separate jobs: those tools learn who to recommend from the web, so solid SEO is the precondition for GEO.
How do I find out where my brand stands today?+
With messgeo.com we score your site's GEO performance and produce a report showing where you are losing ground. Write to us and we will start with the measurement.
How does the work proceed?+
We measure first, then clear out what is unnecessary, order what remains and put it on a standard. This is the Kaizen 5S method described on our about page. The work does not end with a single campaign, the results grow as the order holds.
PRODUCT & ACCOUNT
How do I sign up?+
Open the Messagency app or visit app.messagency.net and tap Register. You'll receive a confirmation email and can sign in immediately.
I forgot my password.+
On the login screen tap "Forgot password" and enter your email. A reset link will be sent within minutes.
How do I connect WhatsApp or Instagram?+
From the panel, open Integrations and follow the on-screen wizard. For WhatsApp choose either the official Cloud API or the QR-code Linked Device option. For Instagram tap "Connect with Facebook" and authorise Messagency to manage messages.
I'm not receiving push notifications.+
Open iOS Settings, Notifications, Messagency and make sure "Allow Notifications" is on. If the issue persists, log out and back into the app to refresh your device token.
How do I delete my account or data?+
See our Data Deletion page for step-by-step instructions, or email [email protected] and we will process your request within 30 days.
How is my customers' data protected?+
All data is transmitted over HTTPS and stored encrypted at rest. We never sell data or use customer conversations to train AI models. Read our full Privacy Policy.