Messagency Support
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Support

Need help? Reach out by email and we'll respond within one business day.

Contact

Contact

Response time Mon-Fri, 09:00-18:00 WET, within 1 business day
Service provider Messagency, Porto, Portugal
FAQ

FAQ

Services
What services do you offer?+
SEO for ranking in search engines, GEO for visibility inside AI answers, plus brand protection and corporate identity work. We also build our own AI products: the AI Assistant, Senseit, Subless and Easycal.
What is GEO, and how is it different from SEO?+
SEO is about your brand ranking near the top of search results. GEO is about tools like ChatGPT and Gemini mentioning your brand correctly when they answer a question. They are not separate jobs: those tools learn who to recommend from the web, so solid SEO is the precondition for GEO.
How do I find out where my brand stands today?+
With messgeo.com we score your site's GEO performance and produce a report showing where you are losing ground. Write to us and we will start with the measurement.
How does the work proceed?+
We measure first, then clear out what is unnecessary, order what remains and put it on a standard. This is the Kaizen 5S method described on our about page. The work does not end with a single campaign, the results grow as the order holds.
PRODUCT & ACCOUNT
How do I sign up?+
Open the Messagency app or visit app.messagency.net and tap Register. You'll receive a confirmation email and can sign in immediately.
I forgot my password.+
On the login screen tap "Forgot password" and enter your email. A reset link will be sent within minutes.
How do I connect WhatsApp or Instagram?+
From the panel, open Integrations and follow the on-screen wizard. For WhatsApp choose either the official Cloud API or the QR-code Linked Device option. For Instagram tap "Connect with Facebook" and authorise Messagency to manage messages.
I'm not receiving push notifications.+
Open iOS Settings, Notifications, Messagency and make sure "Allow Notifications" is on. If the issue persists, log out and back into the app to refresh your device token.
How do I delete my account or data?+
See our Data Deletion page for step-by-step instructions, or email [email protected] and we will process your request within 30 days.
How is my customers' data protected?+
All data is transmitted over HTTPS and stored encrypted at rest. We never sell data or use customer conversations to train AI models. Read our full Privacy Policy.
Privacy Policy Terms of Service Data Deletion